Question 1

How do I rent a storage unit?

Accepted Answer

Renting a storage unit with us is quick and straightforward! First, find the Osprey Storage location nearest to you. You can browse our locations online or give us a call for assistance in finding the most convenient option. Once you’ve chosen a facility, explore the available units in various sizes. You can reserve your unit online through our website, over the phone, or by visiting the facility in person. If you prefer to reserve online, simply select your desired unit, provide some basic information, and complete the reservation process. To move in, complete your rental lease agreement and pay the rental amount for the remainder of the month. Once everything is finalized, you’re ready to move in! Our staff will provide you with access to your unit, and you can start storing your belongings right away.

Question 2

What can I store in a storage unit?

Accepted Answer

In our storage units, you can store a wide range of items, from household belongings to business inventory and more. Some common examples are: furniture, appliances, seasonal decorations, vehicles, business inventory (retail merchandise, files, and documents), recreational equipment, collectibles, tools, equipment, and lots more! It’s important to notes that there are some items that are prohibited from storage due to safety and legal reasons, such as hazardous materials, perishable items, firearms, and illegal substances. If you’re unsure whether a specific item can be stored, feel free to

Question 3

Can I store a vehicle in a storage unit?

Accepted Answer

Yes, you can absolutely store a vehicle in one of our storage units. Whether it’s a car, motorcycle, RV, boat, or even a trailer, our facilities offer units of various sizes to accommodate your vehicle storage needs.

Question 4

Can I access my storage unit at any time?

Accepted Answer

At our Osprey Storage facilities, access to your storage unit may vary depending on the specific location. Some of our facilities offer 24/7 access, allowing you to retrieve or storage items at any time. However, other facilities may have limited access hours, typically during daytime or business hours. To provide you with accurate information about access at your specific facility, please refer to the details provided on our facility webpage or contact the facility directly.

Question 5

Do you offer any security features?

Accepted Answer

Yes, we prioritize the security of our belongings at our Osprey Storage facilities. While specific security features vary by location, we offer a range of measures to ensure the safety of your stored items. Some of the security features you may find at our facilities include: camera surveillance, fenced and gated, personal access gate codes, lighting, and resident managers. These are just a few examples of the security features we offer. For specific details about security measures at your chosen facility, we recommend contacting the facility directly or visiting our facility webpage for more information.

Question 6

What sizes are your storage units available in?

Accepted Answer

Our storage units come in a variety of sizes to accommodate your specific needs. We offer sizes as small as 5x5s all the way up to 60×35 units. Additionally, we provide large commercial and warehouse spaces for businesses. For vehicle owners, we offer both uncovered and covered parking options, as well as enclosed garages for added protection and security. Whatever your storage needs may be, we have a solution tailored to fit it.

Question 7

Do I need insurance for my stored items?

Accepted Answer

Insurance is mandatory to store your belongings at an Osprey Storage facility. You can let the facility manager know if you have personal insurance or you can opt for storage tenant protection through SafeLease.

Question 8

What is storage tenant protection?

Accepted Answer

Question 9

How do I make payments for my storage units?

Accepted Answer

Making payments for your storage unit is easy and convenient. We accept all major credit card payments, as well as money orders or checks. For added convenience, we strongly encourage enrolling in our auto-pay option. With auto-pay, your payments will be automatically deducted from your chosen payment method each month, ensuring that your account remains up-to-date without the need for manual payments. This hassle-free option helps you avoid late fees and ensures uninterrupted access to your storage unit.

Question 10

When are my rental payments due?

Accepted Answer

The rental payment is due on the first day of each month. A late fee will be applied if payments are not received by the 6th day of the month. To ensure prompt payment, we recommend using your online account as the most convenient method.

Question 11

Is there a minimum rental period for a unit?

Accepted Answer

No, we do not have a minimum rental period for our storage units. We offer flexible month-to-month leases, allowing you to rent a unit for as long as you need without being tied down to a long term contract. However, please note that if you choose to move out before the end of the month, you will not receive a refund for the remaining balance. Additionally, we require a 30-day notice prior to moving out to ensure the smooth processing of your account and to allow us to prepare for the transition. This policy helps us maintain efficiency and provide the best service to all our customers.

Question 12

Can I reserve a storage unit in advance?

Accepted Answer

Yes, you can reserve a storage unit in advance. However, reservations typically cannot exceed more than 7 days to ensure availability for other customers.

Question 13

What should I do if I need to change the size of my storage unit or terminate my rental agreement?

Accepted Answer

If you need to change the size of your storage unit or terminate your rental agreement, please reach out to our facility manager as soon as possible. They will be able to assist you with the necessary steps to accommodate your needs. If you wish to change the size of your storage unit, we will work with you to find an available unit that meets your requirements. If you need to terminate your rental agreement, please keep in mind that we require a 30-day notice prior to moving out. Our team will guide you through the process to ensure that everything is handled smoothly.

Question 14

Do you offer any discounts or promotions?

Accepted Answer

Yes, we offer discounts and promotions to make storage more affordable for our customers. These discounts may vary depending on factors such as location, unit availability, and seasonal promotions. We encourage your to inquire with our facility manager or check our facility webpage for current offers. Additionally, following us on social media is a great way to stay informed about upcoming promotions and special deals. We’re committed to providing value to our customers and helping you find the best storage solution at the most competitive price.

Question 15

Are there any fees associated with paying with a credit card?

Accepted Answer

Where applicable, we impose a surcharge on credit cards that is not greater than our cost of acceptance. You can avoid the surcharge by using a debit card for payment. For more information, please reach out to the facility manager.

Question 16

Are there any other fees I should be aware of?

Accepted Answer

Yes, all of our facilities require a $25 admin fee due at the time of renting. Some facilities may also have a key fob fee or a security deposit. Please refer to the facility page or reach out to the facility manager for more information.

Question 17

Do you offer truck and trailer rentals?

Accepted Answer

Yes, we’ve partnered with U-Haul to make it easy with affordable truck and trailer rentals right here at select storage facilities. Whether you’re moving into one of our storage units, transporting furniture, or hauling equipment, we’ve got the right size to fit your needs. You can find the facilities that offer U-Haul rentals by

Question 18

Do you have climate-control units?

Accepted Answer

Yes,

Question 19

How do I bid on a storage unit auction?

Accepted Answer

All our auctions are held online through StorageTreasures.com. To bid, you must create a free account on their platform,

Frequently Asked Questions